Fulfilment
Refunds and cancellation
Last updated 2 September 2026
- What is delivered
- Movespan is a digital service delivered entirely over the web. There is nothing physical to ship, so there is no delivery charge, no shipping method to choose, no delivery window and no return of goods. Access begins immediately once a plan is active and continues for as long as the plan is active.
- Geographic availability
- The service is available worldwide over the public internet. All prices are in United States dollars (USD) and exclude tax; sales tax is added at checkout where applicable.
- Cancellation
Cancel at any time, in your account, in two clicks. Open Plan and billing, select Cancel plan, confirm. That is the entire process.
There is no telephone call to make, no email to send, no support ticket to raise, no retention offer to decline and no survey to complete. Cancellation is available through the same channel you used to subscribe, and it is exactly as easy as subscribing was.
- What happens when you cancel
- Your plan stays active until the end of the period you have already paid for, and then does not renew. Nothing further is charged. Your readings and saved files remain in your account and are not deleted by cancellation.
- Refunds
Cancel any time. Your plan stays active until the end of the period you have paid for. We do not refund part of a period.
That is the rule and it applies uniformly. It is not conditional on how much of the service you used.
- When we do refund
- A duplicate charge, or a charge made after a cancellation had already been confirmed — refunded in full.
- A charge you did not authorise — refunded in full once we have identified it.
- The service did not work as described for the period charged, and we could not fix it — refunded in full for that period.
Write to support@drvynapparel.shop with the date and the amount. Refunds are returned to the original payment method, usually within five to ten business days depending on your bank.
- No cooling-off period
- There is no statutory cooling-off period for online digital services in the United States, and none is offered or implied anywhere on this site. What applies is the policy on this page. Under section 5 of the FTC Act a published policy must be honoured, so we are bound by it as written.
- Credits
- Credits are an allowance for using the service. They are not money, not stored value, not redeemable for cash and not transferable. They reset at the start of each period and do not roll over. There are no credit packs, no top-ups and no stored balances, so there is never an unused balance to be refunded.
- Renewal reminders
- Once a year we send a standalone reminder email about your subscription — the plan, the amount, the renewal date and how to cancel. It is sent on its own and is never combined with a product update or a marketing message.
- If we change this policy
- A change to this policy applies to periods beginning after the change. It never applies retroactively to a payment already made. Material changes are emailed to anyone holding a paid plan at least 30 days beforehand.
- Questions
- support@drvynapparel.shop or +1 267 687 1011, Monday to Friday, 09:00–17:00 US Eastern Time.