Support
Talk to a person
Two direct channels, both answered by the same small team that writes the rule table. No queue system, no chatbot in front of it, and no contact form standing in for a real address.
Common requests
What to do about
- Cancelling
- Open Plan and billing and select Cancel plan, then confirm. Two clicks, no call, no email, no ticket. You do not need to contact us to cancel.
- A charge you do not recognise
- Email support@drvynapparel.shop with the date and the amount. We will identify it and, where our refunds policy applies, refund it.
- Deleting a photograph or a reading
- Delete the reading in the workspace and its photograph is removed with it. To delete your account and everything in it, email us and it is done within 30 days. See the privacy policy.
- Privacy rights
- You can exercise every right by email or by telephone, and you do not need an account to do it. See the privacy policy and Do Not Sell or Share My Personal Information.
- Something you cannot use
- If any part of this site is difficult or impossible for you to use, tell us and we will fix it. See the accessibility statement for what we hold ourselves to.
- Pain, injury or rehabilitation
- We cannot help, and we will not try. That belongs with a physiotherapist or a doctor. This service reads how a garment is cut and provides no training or health content of any kind.